Just PUP It

When in doubt … Just PUP It.

This is something my manager told me many years ago.

It means … Just Pick Up the Phone!


Instead of a long running string of emails or chat sessions or texts or any of the other myriad of ways you might be using to communicate … Just Pick Up the Phone!

But, but, but …

  • Sure. You are busy.
  • Sure. The other party may be in a different time zone.
  • Sure. You might be in a running disagreement with the person.

These are not viable excuses.

When in doubt … Just PUP It!

From personal experience I can tell you that a 5 minute phone call beats days of emails and chats by a long shot.

Excuses don't matter … Results Do!

Everyone is busy. Yes, we are in a global society. On the phone you can better understand nuance and be able to react in real time (good and bad) to the person on the other end of the line.

When in doubt … Just PUP It!

Pro Tip: Include ALL of your contact details on every email

Yes, email is old school. However, lots of people in the business world still use it to communicate.

And, I can tell you from personal experience there is nothing more frustrating that trying to find someone's phone number. Well, there might be a few things more frustrating, but in the business world … being able to quickly find the information you need to contact someone is critical.

I wrote this about the thinking behind including your contact info … every time.

One Simple Tip to Make it Easier to Engage 

Pro Tip: Consider putting your contact info on your LinkedIn profile

It's true, LinkedIn is becoming the lingua franca for business communications.

However, there are some caveats. Some are here today and some will be rearing their ugly heads in the coming years. One caveat is that there are still creepers out there on LinkedIn. That will likely never change, but you need to be cognizant that some people don't have the best intentions on LinkedIn. This is especially true for women. The level of vitriol I see and hear from women using LinkedIn is going up (not down).

Recommendation for LinkedIn --- Keep working on your tool. Put more Artificial Intelligence behind the scenes to identify the "creepers" and also allow users to tag suspicious users. Some of this is there today. Keep up the good work. The quality of the platform will increase when these tools are more widespread.

Caveat for LinkedIn --- Beware of Type II Beta Errors. Put in tools to help avoid false positives. More on this in another post.

No matter how you find the other persons contact information just make the time to Pick Up the Phone. You can shortcut a lot of confusion and reduce some of the consternation related to endless email threads and chat conversations.

Remember …

When in doubt … Just PUP It!


linkedinportrait-1444 (1 third smaller) from 3000 to 2000Jeff is business advisor, mentor and community engagement expert. He brings over 20 years of Channel Sales, Partner Marketing and Alliance expertise to audiences around the world in speaking engagements and via his writing. He has worked for Microsoft, Kodak, and K2.

Connect with me on Twitter @jshuey

Or connect on LinkedIn, Facebook, or Google+

He is a contributing author to Entrepreneur, Elite Daily, Yahoo, US News and to
the Personal Branding Blog with over 250 articles published.



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